100% South African Creations
Currently we are a catalog website and quotes can be requested when clicking on the product. We will then communicate through email about prices and delivery.
Yes! We pack our creations in a secure box with lots of bubble wrap.
Our products are refundable and should you be unhappy with our purchase you are welcome to return it within 10 days in its original packaging and condition. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. Please see our return and refund policy.
Most of our products for sale on IWANA have it! can be customised to your preferred colour or any other options you prefer. For a quote, please contact us on firstname.lastname@example.org with full details including colours and size.
Yes! But we need tO confirm it through email too.
We currently use Bank Transfers which will be emailed to you once order has been placed.
And we have the answer! Give us a call at +27 65 975 3434 between 8:00 - 17:00, Monday to Friday or email us at email@example.com. If we don't get back to you right away, don't worry — we're hard at work getting the answers you need!
You are more than welcome to arrange a local pick-up with us to eliminate any courier costs, with no added rates. Please email us at firstname.lastname@example.org to arrange a pick-up.
No matter what you've ordered, we're sure you'll love it – but if you're sure you won't, call us at +27 65 975 3434 between 8:00 - 17:00, Monday to Friday or send us an email at email@example.com. Please include your order number in your email, we will take care of the rest. Please note that it is only possible to cancel an order before it's been sent. If the order has been dispatched, it is always possible to return the items to us once it has been delivered to your address.
Every product that you order on IWANA have it will be guaranteed. If you have received a faulty or defective product, please email us at firstname.lastname@example.org. Please include your order number and, if possible, a photo of the faulty or defective product. Claims will be examined on a case by case basis.